How much can you benefit from enhancing the Claims creation (FNOL) on your Website?

How much can you benefit from enhancing the Claims creation (FNOL) on your Website?

Our client has achieved a faster and improved Customer service due to:
– A significant improved 24/7 claims process that gathers all required information in “one go / one stop” (including upload of documentation).
– 48 hours reduced Claims process obtained via automation and higher efficiency due to all documentation are gathered once.
– Better Claims data that is well-structured, and with high quality due to elimination of manual interactions.
Furthermore, our client has achieved:
– A manpower saving of 3–6-man months a year.
– A self-sufficient solution where claims registration (FNOL) is done by the policy owner.
– A solution where the reported claims data is directly uploaded to the existing backend system to have an updated 360 customer overview.
– An improved workflow distribution, so Claims handling immediately can be initiated by designated team.
– A future ready, more stable, and scalable solution, combined with reduced IT cost.
All delivered on time and budget!!!
Solution details: It is a Cloud Azure solution that directly links to the existing backend system via REST API’s. This means that the FNOL data is directly uploaded to the backend system without any subsequent process handling, any delay, nor any manual interference. Data storage is only happening in the Backend system, which means that existing GDPR functionality is leveraged.
Please let us know if you are interested in knowing more about the solution and / or get to know about how we may help you with similar solutions.

IO Group Company Website update

IO Group Company Website update

We have now launched an updated version of our Website. The main domain is now www.iogroup.ai, though we can still be reached on www.iogroup.dk.

The main objective is to improve communication of our strategic journey, including our offerings. A News feed tab has been added as well to share information about IO Group activities and deliverables. We hope you like it.

Please have a look ! http://iogroup.ai

Process optimization

Process optimization

Social Security Benefits Concept In Notepad At Desk

Interested in saving 3 man years of effort by a single process optimization?
IO Group has delivered a process optimization to one of our clients, where the incoming online / web Quote requests are being handled automatically; automatic screening data in a provided pdf document (pdf document with house / property information) followed by generation of a Quote and Case in their backend system.
Over the last year, approx. 18500 Online Quote requests have been received which all have been managed automatically by the IT solution. Our client has estimated an average saving of 15 min per request which results in more than 3 man years of released effort during a 12 months period.
The process improvement has triggered other related benefits such as quick turnaround, reduction of bottlenecks even in more demanding times, standardized approach, less errors etc.
If a similar proposition sound appealing to you, please reach out. #data

How data and process amplify and support your employees?

How data and process amplify and support your employees?

Hand drawing low Cost high Value matrix graph business concept with white chalk on blackboard.

IO Group clients achieve a more scalable and mature operations by amplifying and supporting employees through IT enhancements involving historical business data trends and process optimization.

All IO Group data- and process improvements are implemented incrementally. The approach ensures quick wins, Client experience, and improved ROI. It further enables inspiration for our clients to consider additional low-cost initiatives with great business impact before potential bigger investments are considered. Shortly we will share examples.

Power BI / SMART reporting – a Management and decision proposition

Power BI / SMART reporting – a Management and decision proposition

Power BI / SMART reporting – a Management and decision proposition

Our client requested an enhanced and more efficient way forward to get a business overview. Our SMART reporting / Management and Decision proposition is based upon a DW lite cloud-based solution to structure and enrich data for our client.

From contract signature to we went live: 3,5 months.

We have provided our client with approx. 15 basis business overview and we have together set up additional 10 extended reports / overviews.

Our client has now obtained self-sufficiency can make adjustments of any of the required overviews and based on demand our client can at any time include additional data sources to the business overviews.

Solution Feature:

Integrations: Back-end system, use of Power BI