Client benefit – IO Power BI / DW Lite solution

Client benefit – IO Power BI / DW Lite solution

Some stories are more interesting than others… The below link is for sure one of the more interesting ones. The post is released by a client expressing in positive words their satisfaction and benefit from using the Power BI / DW Lite solution delivered by IO Group.

https://www.linkedin.com/posts/henriette-l%C3%B8we-madsen-82151160_frie-ibsuite-dataindsigt-activity-6963101091525730304-RRQd?utm_source=share&utm_medium=member_desktop

 

How much can you benefit from enhancing the Claims creation (FNOL) on your Website?

How much can you benefit from enhancing the Claims creation (FNOL) on your Website?

Our client has achieved a faster and improved Customer service due to:
– A significant improved 24/7 claims process that gathers all required information in “one go / one stop” (including upload of documentation).
– 48 hours reduced Claims process obtained via automation and higher efficiency due to all documentation are gathered once.
– Better Claims data that is well-structured, and with high quality due to elimination of manual interactions.
Furthermore, our client has achieved:
– A manpower saving of 3–6-man months a year.
– A self-sufficient solution where claims registration (FNOL) is done by the policy owner.
– A solution where the reported claims data is directly uploaded to the existing backend system to have an updated 360 customer overview.
– An improved workflow distribution, so Claims handling immediately can be initiated by designated team.
– A future ready, more stable, and scalable solution, combined with reduced IT cost.
All delivered on time and budget!!!
Solution details: It is a Cloud Azure solution that directly links to the existing backend system via REST API’s. This means that the FNOL data is directly uploaded to the backend system without any subsequent process handling, any delay, nor any manual interference. Data storage is only happening in the Backend system, which means that existing GDPR functionality is leveraged.
Please let us know if you are interested in knowing more about the solution and / or get to know about how we may help you with similar solutions.

Power BI / SMART reporting – a Management and decision proposition

Power BI / SMART reporting – a Management and decision proposition

Power BI / SMART reporting – a Management and decision proposition

Our client requested an enhanced and more efficient way forward to get a business overview. Our SMART reporting / Management and Decision proposition is based upon a DW lite cloud-based solution to structure and enrich data for our client.

From contract signature to we went live: 3,5 months.

We have provided our client with approx. 15 basis business overview and we have together set up additional 10 extended reports / overviews.

Our client has now obtained self-sufficiency can make adjustments of any of the required overviews and based on demand our client can at any time include additional data sources to the business overviews.

Solution Feature:

Integrations: Back-end system, use of Power BI

IO Web / parser solution – process optimization

IO Web / parser solution – process optimization

IO Web / parser solution

IO Group has delivered a process optimization to one of our clients, where the incoming online / web Quote requests are being handled automatically; automatic screening data in a provided pdf document (pdf document with house / property information) followed by generation of a Quote and Case in their backend system.
Over the last year, approx. 18500 Online Quote requests have been received which all have been managed automatically by the IT solution. Our client has estimated an average saving of 15 min per request which results in more than 3 man years of released effort during a 12 months period.
The process improvement has triggered other related benefits such as quick turnaround, reduction of bottlenecks even in more demanding times, standardized approach, less errors etc.

Solution Feature:

Integrations: Back-end system, Penneo Digital Signature solution

Security: Umbraco CMS and backend user access control.

IO Archiver implementations

IO Archiver implementations

Social Security Benefits Concept In Notepad At Desk

IO Archiver implementations

Many of our clients have quite a massive demand for a better search and archiving features in their backend system, all operated from Outlook.

We have implemented the solution for multiple clients now and over the last year we have estimated that our clients in average safe at minimum a man months’ worth of effort by using our tool. A saving that will only increase when the number of users are increasing per client.

The main features of the solution performed from Outlook are:

Search

Archiving of – emails and documents

Attach Document and / or email from your back-end system

You can use features such as e-mail, Customer ID, Policy ID, Claims ID, Name & Surname, Address etc. Your search options can even be specialized in the way that you might benefit even more.

Solution Feature:

Integrations: Backend system

Security: Umbraco CMS and backend user access control.

Web Portal

Web Portal

Web Portal

We provided a web portal to one of our clients. The web portal is a communication distribution cloud solution that re-uses logic from the backend system via an integration.

The Web portal was requested to give our client’s Customers an access right to be provided with a 360 overview of the policy, Communication channel with the Customer, automatic generations of Quotes, claims creation, collection etc..

The access to the Web portal is being via an Umbraco CMS system to support a Customer Log-in feature that further will be strengthened by MitID verification.

Solution Feature:

Integrations: IBSuite and MitID

Security: Umbraco CMS